Return and Refunds Policy
Return or Exchange is only valid for 7 (seven) days since the arrival date of product.
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Product must be in the original purchase condition, unused, unmarked, with tags still attached, and in its original packaging.
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Product at discounted price can’t be returned or exchanged (except for defective product and unused)
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If the exchange or refund criteria are not fully met,
Inattendue reserves the right to refuse the exchange or refund.
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If you receive a damaged or defective product
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Please provide clear photos and detailed decription of the defect with our Customer Care.
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We will send you a new replacement product.
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All shipping costs are on us.
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Do notify us of any such defect, damage or incorrect item(s) within 7 days of arrival date of your package.
​If you want to change product(s) or color variant
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Please contact our whatsapp admin at +6282112792958
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Keep in mind there is an additional handling fee :
+ additonal IDR 10k for cardwallets
+ additional IDR 25k for bags
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All shipping cost are on customers.
If you want to Refund
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We accept full refund for defective product that unused, for further information please contact our whatsapp admin at +6282112792958
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We will refund the amount (max 2 working days) once we receive your returned product.
If you have any questions or need further assistance, feel free to contact our customer service team.