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Return and Refunds Policy

Return or Exchange is only valid for 7 (seven) days since the arrival date of product.

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Product must be in the original purchase condition, unused, unmarked, with tags still attached, and in its original packaging.

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Product at discounted price can’t be returned or exchanged (except for defective product and unused)

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If the exchange or refund criteria are not fully met,

Inattendue reserves the right to refuse the exchange or refund.

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If you receive a damaged or defective product

  • Please provide clear photos and detailed decription of the defect with our Customer Care.

  • We will send you a new replacement product.

  • All shipping costs are on us.

  • Do notify us of any such defect, damage or incorrect item(s) within 7 days of arrival date of your package.

​If you want to change product(s) or color variant

  • Please contact our whatsapp admin at +6282112792958

  • Keep in mind there is an additional handling fee :

+ additonal IDR 10k for cardwallets

+ additional IDR 25k for bags

  • All shipping cost are on customers.

If you want to Refund

  • We accept full refund for defective product that unused, for further information please contact our whatsapp admin at +6282112792958

  • We will refund the amount (max 2 working days) once we receive your returned product.

If you have any questions or need further assistance, feel free to contact our customer service team.

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